Mind Your NQRs - Arming Your Intuition with Non-Judgmental ObservationAny violence prevention instructor worth their salt knows that personal safety begins with situational awareness. And while it’s great to acknowledge that people should be aware of their surroundings, it doesn’t help much if you don’t know what you’re supposed to be looking for or what
Perceptive Listening: Intelligence Gathering for Conflict Management Many years ago, I was teaching a course to healthcare workers which featured a section on Active Listening. One of my participants interrupted me (ironic, I know) and said something that has stayed with me ever since. “Most people don’t actually listen, they’re just waiting for their
Conflict Management for Educators When I first discussed the idea of a conflict management course specifically for teachers, my non-teacher friends assumed I’d be talking about mediation, or de-escalating disagreements between students. While there’s certainly a use for those skills, the teachers I told knew exactly what I was talking about – managing unacceptable
