Insights from our team of experts

Decision-Making, Risk and Your Three Lives

Risk can be defined as the effect of uncertainty on possible outcomes. This means every decision, at every level of the organisation, has some level of risk to it. Effective decision-making lies at the heart of managing risk. And managing risk, now more than ever, is the responsibility of every individual within an organisation.


Unfortunately, traditional risk management approaches and systems are often ineffective when it comes to getting individuals to make good decisions. Read more to find out why!

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Recognising a Presilience® Culture – Gilead Sciences Inc.

  • Recently Bloomberg Businessweek released an article highlighting Gilead Sciences Inc. in a rare example of foresight amidst the global COVID-19 pandemic.
  • A Presilience® approach focuses foresight and proactively managing uncertainty, rather than reaction and recovery.
  • Gilead’s investigational medicine, Remdesivir has been shown to aid in combatting a wide range of Coronaviruses, including MERS and SARS, and now COVID-19.
  • In January, Gilead pre-emptively put together a task force to investigate the effectiveness of Remdesivir against COVID-19 and establish supply channels to mass produce the drug in the event of a pandemic.
  • Due to this Presilient approach, Gilead not only established that Remdesivir could be effective in fighting COVID-19, but have also managed to save valuable time by purchasing the requisite raw materials well ahead of COVID-19 reaching pandemic status and cutting up to 50% of the time it takes to mass produce the drug.
  • Remdesivir was authorised in May for use on emergency cases and expects to be authorised for wider use in the coming weeks and months.

Bloomberg Businessweek released an article highlighting the foresight of Gilead Sciences Inc., with the experimental broad-spectrum Coronavirus investigational medicine, Remdesivir. Whilst the drug is still in clinical trials, it has shown promise in fighting COVID-19. However, the true Presilient nature of the company is not in its development of the drug, but rather in their foresight in planning for the possibility of a Pandemic and the steps they have taken to be proactively prepared and resilient.

The new Presilience® approach shifts focus away from an emphasis on planning, procedures, systems and recovery, which are essentially established to avoid the mistakes of the past, and focuses rather on the people who are managing and responding to risk. Presilience® is about enhancing their inherent skills and capabilities to be adaptable, flexible and agile in response and then building the systems to support them as opposed to making them fit into the system. Essentially Presilience® is about foresight, planning and managing uncertainty – where resilience is focused on recovery, Presilience® is focused on forward thinking.

We live in a VUCA (Volatile, Uncertain, Complex and Ambiguous) world now, and the move towards Presilience® is a fundamental requirement in the way we do business.

The Gilead case embodies this approach:



Prior to  becoming a pandemic, the news about the newly discovered Coronavirus (SARS-CoV-2), in Wuhan made its way to VP for Discovery Virology at Gilead, Tomas Cihlar on 31 December 2019. At that stage, very little was known about the virus, apart from the fact that it could be a new coronavirus.

Whilst the world largely continued on as usual, blissfully unaware of the impending pandemic, Gilead immediately sprung into action to prepare for the “what if… “, should a pandemic arise. Gilead had previously developed Remdisivir, a drug that was found to be helpful in combatting a wide variety of viruses, including several Coronavirus strains such as SARS and MERS. The news of a possible new Coronavirus was enough to have Gilead CEO and Chairman, Daniel O’Day pre-emptively spring into action.


Presilience® in Action

Despite the difficulties in mass producing a drug like Remdesivir (which by all accounts appears to be more complex than many other drugs), and the fact that Gilead had very little raw materials ready on hand to produce the drug on a large scale, CEO Daniel O’Day rapidly put together a task force to further investigate the novel Coronavirus.

Starting with establishing the effectiveness of the drug on the emerging new Coronavirus, the task force started working on a plan to establish a robust supply chain for the raw materials required to quickly mass produce the drug. At this stage in January the virus had not yet become a pandemic and hopes were high that it could be contained.  Regardless, the team at Gilead ordered the most crucial raw materials from all over the world in preparation.

Further, in an open letter, released at the beginning of April, Mr O’Day revealed that whilst the manufacturing process for Remdesivir was complex, time consuming and required highly specialised lab environments, the task force has tirelessly worked on reducing manufacturing time by 50% through repurposing of facilities and expanding external manufacturing partners. Practically, this means that the end-to-end manufacturing time-line has been reduced to 6 months (from 12 months). This could not have happened if Gilead’s approach had been reactionary rather than Presilient.

Gilead should be lauded for their foresight and approach to tackling this pandemic well ahead of the global COVID-19 eruption, truly embodying the concept of Presilience® and Presilient leadership.

Remdesivir was authorised in May for use on emergency cases and expects to be authorised for wider use in the coming weeks and months.



Gilead. (2020, May 20). About Remdesivir. Retrieved from Gilead:

Gilead. (2020, May 05). Working to Supply Remdesivir for COVID-19. Retrieved from Gilead:

Langreth, R. (2020, May 14). All Eyes on Gilead. Retrieved from Bloomberg:

O’Day, D. (2020, April 04). An Update on COVID-19 from our Chairman & CEO. Retrieved from Stories @Gilead:

Schneider, G., & McGuirk, T. (2020, April 06). The move towards Presilience – Dr Gavriel Schneider & Tony Mcguirk. Retrieved from IFSEC Global:


Top five resources to get you through COVID-19

COVID-19 has changed the way we do things. As organisations, as teams, as friends, as families and as individuals.

The change has come suddenly. And the situation keeps changing, which is likely to continue.

This has taken a huge toll on many of us in terms of our health – physically, mentally and emotionally.

Keeping yourself healthy, fit, active, and mentally well during this time has to be a top priority and many of the normal ways we do this are off-limits for an indeterminable period of time.

We have scoured the internet for the best free, or at least affordable, resources to assist you with boosting your own personal resilience and making this time productive.

Here are the top five resources to get you through COVID 19:

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5 tips for better balance, productivity and stress management when working from home

Achieving balance between our work life, personal life and online life has become harder and harder in recent years. Answer the following two questions (and be honest):

  1. How many hours are you in front of a screen – any type of screen, phones included – in a typical day?
  2. How regularly do your work and personal life mix, especially in the online world?
    For example, how many times a day do you check work emails on your phone at home, outside of work hours, or on weekends? How often do you do a quick scan of Facebook or send a meme to a friend on your computer at work?

To give you an idea, if you have a smart phone and a tv, and you work in an office environment, it’s not unusual for us to hear answers like 10-12 hours a day, with work and personal commitment blurring throughout those times.

There is also ample evidence that those increasingly-blurring lines have a significant negative impact on our productivity, focus, stress levels and mental health.

We are now faced with the reality that most of us will have to work from home, and for an indeterminable amount of time. This has added a layer of complexity. Some common things you may feel at the moment are:

  • A sense of isolation from your team, colleagues, work mates and organisation
  • A lack of achievement, creativity and productivity
  • Inability to focus on work tasks
  • Generally low morale
  • A feeling that you are at work all the time or not at all, which can create frustration and confusion

I’m fortunate enough to have worked as a consultant in education and management for the past 17 years. This means that I’ve had both the luxury and burden of working from home for nearly 2 decades. It means I’ve had plenty of opportunities to get things wrong.

It also means I’ve had plenty of time to learn what works.

Here are 5 tips to help you achieve better balance, productivity and stress management when working from home

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7 Mistakes Organisations Make When Tackling Customer Aggression

I’ve been working around customer aggression and workplace violence for close to 15 years now. In that time, I’ve worked amongst a variety of industries including, but not limited to:

  • Hospitality and liquor retail
  • Private security
  • Hotel and resort industry
  • Hospitals and healthcare
  • Human services and community support roles
  • Travel and aviation
  • Funeral industry
  • Service stations and late-night retail
  • Fast food
  • Banking
  • Utilities
  • Government service centres
  • Local council functions (parking, waste management, etc.)

All of these industries have had their own issues with customer aggression and workplace violence. Whether we like to admit it or not, when we put our people into customer-facing roles, we expose them to the risk of aggression. In roles where they will occasionally either give someone unwanted news or deal with alcohol and/or drug affected persons, that risk is magnified.

To their credit, I haven’t had a single client or employer who simply didn’t care about their staff being abused or assaulted at work. Everyone I spoke to agreed that not feeling safe at work wasn’t acceptable. They had all, to some degree, implemented treatments to control that risk.

So why wasn’t it working?

After 15 years of researching and working in this field, these are the most common mistakes I’ve found well-intentioned organisations making.

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What is Security Culture? by Colin Pecats

It’s security. It’s culture. It’s the vibe, and uh, that’s it, it’s the vibe!

‘We have such a great culture at our office.’ are words which could mean so many different things to different people.

When “culture” takes on different meanings to different people, cultural change becomes highly prone to failure.

If nobody bothers to define what this apparently mystical thing is that we refer to as “culture”, how can we expect to begin to change it?

The reality is, security culture (any type of “culture” for that matter) is not some ethereal concept, it is measurable, enforceable, and it is malleable. Security culture is both the desirable and undesirable security behaviours of people.

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Dr Gav Schneider named RMIA Risk Consultant of the Year!

We are so proud to announce that our Group CEO, Dr Gav Schneider was last night announced as RMIA’s Risk Consultant of the Year! This award is in recognition of the incredible contribution to risk management that Dr Gav has made over the past several years.

Keeping Families Safe this Halloween by Ron Amram

Halloween can be a great opportunity for kids and parents to have a wonderful time together.

Dressing in a costume, going trick-or-treating with family and friends, and let’s not forget what it’s all really about – candy!

At the same time a child travelling alone, after dark, in an unfamiliar environment and in a restrictive outfit increases the risk of bad things happening.

From that we can see there are a few different types of dangers and risks that we should be aware of:

  1. Dangers relating to costumes
  2. Dangers relating to kids travelling alone, especially after dark
  3. Dangers relating to healthy eating

Here are some tips to help you manage these risks:

Dangers Relating to Costumes:

  1. Restrictive costumes: Your kids are likely to have to cross the road a few times, and may be slow due to wearing a cumbersome or heavy costume. Make sure that your child’s costume doesn’t excessively restrict their view. This will make sure their situational awareness is not hindered and will make sure they can see oncoming traffic, as well as other dangers. The same thing applies to costumes that are extremely restrictive on breathing. If your child does wear a mask that is restrictive or view and/or breathing, ask them to remove it before crossing the road, or even only putting it on before knocking on the door to trick or treat.
  2. Fire and Catching Dangers: While it’s impossible to make costumes completely fire-proof, you should try and minimise loose odds and ends that may get stuck, snagged or catch fire easily.

Dangers Relating to Kids Travelling Alone:

Depending on age group, you may or may not be joining your kids. If you do not, keep the following in mind:

  1. Plan ahead: Plan your child’s route with them, so that you know exactly where they are or might be, and roughly how long it will take them to complete the route. It is a good idea to walk through it with them before Halloween so they are familiar with the route and know the street names and recognise the environment.
  2. Stranger Danger: Instruct your child never to enter homes when trick-or-treating; If the person invites the in, they should politely refuse. If the person insists, they should refuse and leave quickly.
  3. Safety in Numbers: Your child should go with a group of friends.
  4. Adult Supervision: Depending on age group, there may be an adult accompanying a group of kids. Make sure you have their contact details. It’s also wise to know how many kids may be joining the group to make sure there is sufficient supervision.

Dangers Relating to Healthy Eating:

Let’s get down to business. You kid’s probably going to come home with an excess of sugary treats, and may want to eat as many of them as possible as soon as they arrive home. Here are a couple of important things to keep in mind:

  1. If you child has any food allergies, make sure that you ask them not to eat anything they haven’t eaten before and know is safe before getting home. If they are going with a group and there is adult supervision, inform the adult supervisor of their allergies.
  2. While it’s important to let kids enjoy their bounty, it’s also important to try and moderate how much they are having. This can be a great opportunity to teach them about sharing and saving for another day, without taking away from the excitement of rummaging through their bounty. It’s also a good opportunity to emphasise the fun of creating and getting into a costume, and spending quality time with family and friends. Make the focus about the experience and hopefully rationing chocolate will be a bit easier!

Don’t let this great holiday turn into a scary story! With a little planning, you can make sure that this Halloween is the best one yet for you and your kids.

R2S at the Protective Security in Government Conference

Risk 2 Solution were delighted to again be part of the Protective Security in Government conference, organised and hosted by the Australian Security Research Centre in Canberra, ACT.

Group CEO Dr Gav Schneider had the honour of being named course convenor, while R2S Aggression Management Lead Joe Saunders delivered a presentation on the research project into Workplace Violence he is currently coordinating with the ASRC. More information on the research project can be found here.

R2S was also proud to present our offerings from both R2S Security and R2S Academy as exhibitors at the conference.


R2S Academy Top 3 Finalist in OSPA and ASIAL Awards 2019

Risk 2 Solution are proud and humbled to make the final three for both an Outstanding Security Performance Award (OSPA) and the ASIAL Award for Excellence this year. While we didn’t leave with the hardware this time, it was tremendous to share the room with so many professionals striving to deliver quality outcomes to customers and communities. R2S CEO Dr Gav Schneider and State Manager Joe Saunders were honoured to share the stage with our valued clients, V/Line, who partnered with us in creation of the nominated project. We look forward to being back next year and continuing to Protect What Counts for our clients, colleagues and communities.