Perceptive Listening: Intelligence Gathering for Conflict Management Many years ago, I was teaching a course to healthcare workers which featured a section on Active Listening. One of my participants interrupted me (ironic, I know) and said something that has stayed with me ever since. “Most people don’t actually listen, they’re just waiting for their
Conflict Management for Educators When I first discussed the idea of a conflict management course specifically for teachers, my non-teacher friends assumed I’d be talking about mediation, or de-escalating disagreements between students. While there’s certainly a use for those skills, the teachers I told knew exactly what I was talking about – managing unacceptable
Recently, our very own Dr Gav Schneider and Joe Saunders were interviewed by leading journalist, Ticky Fullerton, for a story in The Australian. The interview focused on rapid escalation of occupational violence and aggression currently being experienced in Australia, and the expert solutions offered by R2S Violence Prevention.For non-subscribers, a PDF copy of the article
In this blog post, our Occupational Violence & Aggression Practise Lead, Joe Saunders, shares a recent personal experience in a retail environment. *** “What the *** are you talking about! I need this! I wouldn’t bloody be here waiting in line for 20 minutes like a ****ing idiot if I had already got it!
I’m sure at some stage in our lives, we’ve all been told that we need to “stand up for ourselves” and not let anyone push us around. Likewise, we’ve all likely been told to be polite, choose our battles or “go with the flow.” In the field of verbal self-defence (alternatively called conflict management,
Intuition is an interesting concept. It’s something nearly all of us acknowledge the existence of. If you’re a spiritual person you might call it psychic, or a word from God, energy of the universe, etcetera. If you’re more of a scientifically minded sceptic, you might explain it through the lens of the reticular activating
I’ve been working around customer aggression and workplace violence for close to 15 years now. In that time, I’ve worked amongst a variety of industries including, but not limited to: Hospitality and liquor retail Private security Hotel and resort industry Hospitals and healthcare Human services and community support roles Travel and aviation Funeral industry