An engaged workforce is undoubtedly the strongest layer in a cyber defence strategy. In the battle of usability vs security, usability will always win, unless the individual 'why' is connected to the organisational 'why'.
Perceptive Listening: Intelligence Gathering for Conflict Management Many years ago, I was teaching a course to healthcare workers which featured a section on Active Listening. One of my participants interrupted me (ironic, I know) and said something that has stayed with me ever since. “Most people don’t actually listen, they’re just waiting for their