Month: September 2020

Assertive Courtesy: A 21st Century Technique for Managing Conflict

I’m sure at some stage in our lives, we’ve all been told that we need to “stand up for ourselves” and not let anyone push us around. Likewise, we’ve all likely been told to be polite, choose our battles or “go with the flow.” In the field of verbal self-defence (alternatively called conflict management, verbal de-escalation, tactical communication, or any other buzz word that suits you) there is an ongoing dichotomy between two of the most common pieces of general advice offered.

1)   Treat the other party with respect

2)   Don’t be too soft! Set your boundaries!

So which is it? Should we be telling everyone to “STOP RIGHT THERE! LEAVE ME ALONE!” or should we apologise for the inconvenience of our presence? Clearly, neither is appropriate in every situation and a middle ground should be established. This article is about that middle ground and how we can use it as a foundation stone of our modern approach to conflict management. read more

The New Risk Paradigm: Insure and Invest

Our world is more dynamic, fast-paced and interconnected than at any other time in human history. Artificial intelligence, automation, social media, global warming, civil unrest and pandemics are all things that we, as a society, now deal with on a daily basis.

In such a VUCA – Volatile, Uncertain, Complex and Ambiguous – environment, one of the things that is fast becoming evident is that human capital is the most crucial and vital element to an organisation’s success.

The days where one can be a specialist in a very narrow field are passing; most organisations now require agile people who have skills in multiple disciplines, who can make both tactical and strategic decisions in a fast-moving environment to create value.

How can we help our people, teams and organisations move from a compliance and resilience-based approaches, to a Presilience® based approach of high performance?

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Developing your intuition in a world of distraction

Intuition is an interesting concept. It’s something nearly all of us acknowledge the existence of. If you’re a spiritual person you might call it psychic, or a word from God, energy of the universe, etcetera. If you’re more of a scientifically minded sceptic, you might explain it through the lens of the reticular activating system or subliminal information gathering.

Whatever you want to call it, we all experience it the same way. A gut feeling. A pull. A “knowing” without knowing why. It’s like having the answer to a math problem without being able to show your working. It feels good, but also disconcerting. Like being right isn’t as valid if you don’t know why you were right.

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