Perceptive Listening: Intelligence Gathering for Conflict Management

Perceptive Listening: Intelligence Gathering for Conflict Management Many years ago, I was teaching a course to healthcare workers which featured a section on Active Listening. One of my participants interrupted me (ironic, I know) and said something that has stayed with me ever since. “Most people don’t actually listen, they’re just waiting for their

By |2022-02-01T11:31:35+10:00February 10th, 2022|News, Uncategorised|0 Comments

Conflict Management for Educators

Conflict Management for Educators When I first discussed the idea of a conflict management course specifically for teachers, my non-teacher friends assumed I’d be talking about mediation, or de-escalating disagreements between students. While there’s certainly a use for those skills, the teachers I told knew exactly what I was talking about – managing unacceptable

By |2022-02-01T10:31:45+10:00February 3rd, 2022|News, Uncategorised|0 Comments
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