An engaged workforce is undoubtedly the strongest layer in a cyber defence strategy. In the battle of usability vs security, usability will always win, unless the individual 'why' is connected to the organisational 'why'.
Perceptive Listening: Intelligence Gathering for Conflict Management Many years ago, I was teaching a course to healthcare workers which featured a section on Active Listening. One of my participants interrupted me (ironic, I know) and said something that has stayed with me ever since. “Most people don’t actually listen, they’re just waiting for their
Conflict Management for Educators When I first discussed the idea of a conflict management course specifically for teachers, my non-teacher friends assumed I’d be talking about mediation, or de-escalating disagreements between students. While there’s certainly a use for those skills, the teachers I told knew exactly what I was talking about – managing unacceptable
