In this blog, our Occupational Violence & Aggression Practice Lead shares a confronting recent experience in a retail environment—and why proactive preparation matters.“What the *** are you talking about! I need this! I wouldn’t bloody be here waiting in line for 20 minutes like a ****ing idiot if I already had it! Check again!”The large
Risk 2 Solution at the Protective Security in Government Conference 2019Risk 2 Solution was proud to once again be part of the Protective Security in Government (PSG) Conference, organised and hosted by the Australian Security Research Centre (ASRC) in Canberra, ACT.This year, our Group CEO, Dr Gav Schneider, had the privilege of serving as the
Recently, Dr Gav Schneider was interviewed by leading journalist, Ticky Fullerton, for a story in The Australian. The interview focused on rapid escalation of occupational violence and aggression currently being experienced in Australia, and the expert solutions offered by R2S Violence Prevention. For non-subscribers, a PDF copy of the article can be accessed here. Sadly,
I’ve been working around customer aggression and workplace violence for close to 15 years now. In that time, I’ve worked amongst a variety of industries including, but not limited to: Hospitality and liquor retail Private security Hotel and resort industry Hospitals and healthcare Human services and community support roles Travel and aviation Funeral industry
Intuition is an interesting concept. It’s something nearly all of us acknowledge the existence of. If you’re a spiritual person you might call it psychic, or a word from God, energy of the universe, etcetera. If you’re more of a scientifically minded sceptic, you might explain it through the lens of the reticular activating
I’m sure at some stage in our lives, we’ve all been told that we need to “stand up for ourselves” and not let anyone push us around. Likewise, we’ve all likely been told to be polite, choose our battles or “go with the flow.” In the field of verbal self-defence (alternatively called conflict management,
